FAQs
Frequently asked questions
Yes. We are currently accepting new adolescent (ages 13+) and adult patients residing anywhere in the state of Virginia.
We offer easy 24/7 self-scheduling through our secure portal. You can view our live calendar and select a time that fits your schedule (including evenings and Saturdays) without having to play phone tag.
Your initial evaluation is a 60-90 minute deep dive into your history, current symptoms, and goals. We look at you as a whole person, not a diagnosis, to create a collaborative plan that may include medication, lifestyle changes, therapy, or a combination of treatment methods.
Yes. We believe expert care should be accessible. We accept Virginia Medicaid and several major private insurance plans. Please provide your insurance details during the intake process so we can verify your benefits before your first visit.
We are in-network with the following plans:
- Aetna (including Aetna Medicaid)
- Anthem Blue Cross Blue Shield (including Anthem Medicaid)
- CareFirst Blue Cross Blue Shield
- Optum
- Carelon
- UnitedHealthcare (including UnitedHealthcare Community Plan/Medicaid)
- Virginia Cardinal Medicaid
Not sure if we accept your specific plan? Reach out! We are happy to verify your benefits for you before your first appointment.
For patients who are out-of-network or prefer not to use insurance, we offer straightforward flat-rate pricing:
- Initial Psychiatric Evaluation (60-90 mins): $300
- Follow-up / Medication Management: $150
- Late Cancellation or No-Show Fee: $50
- Please provide at least 24 hours’ notice if you need to reschedule to avoid this fee.
Important: Your Right to a Good Faith Estimate
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises
Absolutely. Psychiatric evaluations and medication management are qualifying medical expenses for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
We recommend testing your camera and mic 5 minutes before your session. If technology fails, your provider use a backup method to complete the session.
Galaxy Behavioral Health is not a crisis center. If you are experiencing a mental health emergency, please call 988 (Suicide & Crisis Lifeline), go to the nearest emergency room, or call 911.